At Ira Ethnics, we are dedicated to ensuring that you adore your selections.
Size Exchange Policy:
Due to the bespoke nature of our orders, crafted specifically to your measurements, we are unable to offer a size exchange option. Please ensure your size selection is accurate before confirming your order. If you need assistance, our team is readily available to guide you through the process. For any queries please DM us on IRA ETHNICS Instagram OR whatsapp us on +91 9581223699.
Sale Purchase Policy:
Items purchased during a sale are not eligible for returns or exchanges.
Return Policy:
We do not accept returns. However, if there is an issue with your product due to our oversight, please reach out to us. Our team will review the situation and, if deemed appropriate, will guide you through the steps for addressing the issue.
Eligibility for Review:
To be considered for a review by our team, items should be unused, unworn, unwashed, undamaged, and retain all original labels and tags, packed in their original packaging. Please include your name, address, contact number, email, and order ID with the parcel.
Non-Returnable Items:
Certain items such as Lehengas, Anarkalis, and custom orders are final sale and cannot be returned. We will only exchange these products if there is a defect attributable to us.
Should you need to discuss size exchanges or report a product issue, please contact us at info@iraethnics.com and we will be happy to assist you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@iraethnics.com